Top Four (4) Ways to Make Your Zoom Meetings More Welcoming to the Disability Community

Top Four (4) Ways to Make Your Zoom Meetings More Welcoming to the Disability Community

The Zoom Platform existed before the current need for virtual experiences. Zoom is accessible to more people with disabilities if the right steps are taken. However, keep in mind that Zoom may not be accessible to everyone as accessibility is not “one-size-fits-all”. Here are four (4) features and how they can be implemented into Zoom best practices to make Zoom accessible to more people.

Closed Captions

This feature provides access to people who are:

  • Hard of hearing or Deaf
  • English as a second language
  • Have learning disabilities
  • In noisy or quiet environments

Prior to the meeting:

  • Activate the closed caption feature.
  • Hire CART to type real-time captions.
  • Assign a participant to type real-time captions.

Screen Sharing

This feature is not accessible via screen reader nor to people calling in via phone. So, prior to the meeting, send information that will be shared via screen share, and during the meeting, read and describe information that is shared via screen share.


Do not make Chat mandatory as Chat is not accessible to everyone. Also, remember to announce when putting pertinent information in the Chat.


This feature provides an interactive aspect and is accessible to most people using assistive technology. However, make sure to provide an alternative way to participate (e.g. verbal, via text/email).

More Best Practices

This is just how to incorporate four (4) features. There are so many more best practices for Zoom to consider. If you would like to learn more on how to make your virtual meeting more inclusive, we offer a comprehensive training session on How to Make Zoom more Accessible. Contact us for more information.